- Frequently Asked Questions
Check out the processes of MAK Landscapes and Irrigations
1. Our office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. All schedule changes are made through the office. In order for us to guarantee a schedule change, service changes and/or to add extra services you MUST call us before 12:00 p.m. 48 hours prior to your regular service day. (If your lawn is serviced on Mondays you will need to call Friday before 12:00 p.m.). If the call is received to skip service the day of the service and the crew shows up at your lawn, you will be charged (we will take the weather into consideration).
3. If you are quoted a price for every 7 days on the Spring and Summer schedule and you choose to do a 14-day rotation, there will be an extra
charge to cover the extra time and work as necessary.
4. If you have been off schedule for an extended time and request to be put back on schedule, when necessary, there will be an extra charge to get your lawn back in maintenance condition. We will estimate these extra charges at your request.
5. If we have heavy rains during the week, our schedules will run ½ to 1 day behind. The crews continue to work until all possible yards are done. (We do NOT work on Sunday). Those that are not done will be rescheduled for your regular day the following week.
6. If after a heavy rain, you think that your yard is too wet to cut, please notify the office. This is a decision that the crew will not always make your satisfaction. The same is true of drought conditions. If the crew has a ticket, the yard will be serviced. Let the office know, in advance of service, that you do not want it done. We have tried making these determinations and have found that not everyone sees these conditions in the
same way.
7. We observe national holidays and yards will be done a day earlier or later these weeks.
NOTE: If your beds are on schedule for weed removal and/or clean and you have dead plants, the men will not remove the dead plants unless authorized by the office and that would be at your request.
1. We do not haul off bags. If bags are a problem, when possible, we will mulch your yard which will alleviate the bag problem.
2. If you have a specific place you would like the bags placed, call the office and let us know.
1. Our regular service consists of Mow, Edge, and Debris Blow. We mulch all grass when possible. Grass cannot be mulched when it
if very long or has heavy leaf debris. The grass and debris will be bagged and bags left on the curb unless another location is requested.
2. Debris from work not done by Horizon will be picked up and there will be an extra charge, i.e. tree/shrub trimmings, flower bed debris, raked leaves left in a pile, etc. If trimming, and raking is done by us, we bag the debris.
3. If there is seasonal debris or debris from the weather, i.e. heavy leaf fall or downed limbs there is an extra charge for cleaning it up and bagging it.
4. If you request extra work by the foreman or crew, they will charge extra for the service.
NOTE: The crew is not qualified to diagnose nor required to report any problem with your lawn. If you notice a potential problem, such as yellowing or brown spots, call the office and someone will come and determine the problem and the cure and estimate the cost.
1. We expect full payment of invoices upon receipt.
2. All accounts over 30 days will begin accruing a $25.00 per month late charge fee.
3. All accounts over 30 days receive a notification letter. If there is no response, the account is continued delinquent to 45 days, service will be
discontinued. We will not resume the yard until the full amount is paid. When service is restored, we will require a check at the time of each
service or advance payment. We do accept all major credit cards.
4. If your service is spotted for non or late payment, when service is resumed there will be an extra charge to get your lawn back in maintenance
condition where necessary.
RETURNED CHECKS
1. If your check is returned to us by your bank unpaid, there is a $25.00 returned check fee per check added to your account. You will receive a
courtesy call when we receive the returned check and a notification letter.
2. If there is no response and/or the returned check and fee is not paid within 10 days of notifications, charges will be filed.
3. If your check is returned to us for no signature, there is a $5.00 check fee added to your account.
4. If payment is not received within 60 days, a mechanical lien will be placed on the property.